Beauty Advisor
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- Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly.
- Provide welcoming, personal, professional, and consistent service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, and make the experience interactive.
- Suggest group of appropriate products and/or colours to meet and exceed customers’ needs
- Assist customers with product/services selection and information
- Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.
- On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.
- Following and providing the example for Gibbons Company policies and procedures regarding customer service expectations, image and dress code and professional standards.
- Meet your individual sales targets.
- Keep informed about products/company information/store information
- Actively participate in store theme days and events and new product launches
- Actively participate in fragrance training sessions. Attend overseas trainings when required.
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
- Maintain a clean and organized work area.
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Complete assigned projects such as twice weekly orders and compiling transfers for branch stores.
- Prepare for inventory counts.
- Adhere to proper security procedures regarding handling of cash and assets.
- Assist in stocking of all counter supplies and inventory on a daily basis as required
- Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day
- Arrange for product transfer from other stores if customer wants product currently unavailable at your counter
- Communicate low on stock and out of stocks to Buyer
- Assist in the proper rotation of stock