Beauty Advisor - KIKO

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Beauty Advisor - KIKO is responsible for enhancing customer experience, driving sales, and achieving business KPIs aligned with the brand's strategy.

RESPONSIBILITIES

- Provide exceptional service by greeting and assisting all customers with appropriate behaviours tailored to meet their needs. Maintain brand standards in attitude, appearance, and makeup application.

- Meet customers' needs by effectively cross-selling products.

- Keep management informed about any issues that need resolution to enhance customer experience and achieve desired results, including trends, stock availability, and store tidiness.

- Contribute to maintaining qualitative standards by arranging merchandise, replenishing inventory, stocking shelves, ensuring proper housekeeping of the store, and upholding quality standards for customer care aligned with the brand's expectations.

- Remain informed on market trends on a consistent basis.

- Ensure adherence to the brand’s standards as outlined in the Store Book and clarified by store managers.

- Deliver on business goals set by the store manager, focusing on customer experience quality, achieving sales targets, and KPIs.