Beauty Bus Driver & Guest Experience Associate PT

The starting pay rate for this position is $16.00./hr

Job Purpose:

As the Beauty Bus Driver & Guest Experience Associate, you will provide exceptional service to all guests by addressing inquiries, operating the shuttle bus, handling ticket transactions, and ensuring guest satisfaction. You will contribute to the mission of the Fort Worth Botanic Garden (FWBG) by serving as an excellent first point of contact for guests, ensuring they have a positive and memorable experience.

Key Responsibilities:

Accountability

1. Assist with guest service tasks, including handling inquiries and resolving complaints.
2. Operate the shuttle bus and trams to transport guests around the Garden.
3. Ensure the shuttle is inspected, clean, fully fueled, and ready for daily use.
4. Maintain accurate mileage, maintenance, and repair records.

People Management/Interactions

1. Provide in-person and telephone assistance to guests and resolve problems.
2. Stay up to date on FWBG event information, rental spaces, and program offerings to effectively respond to related inquiries from guests.
3. Assist guests with entering, exiting, and loading mobility equipment onto the shuttle.
4. Participate in team initiatives and contributing to a positive environment.
5. Train new staff or volunteers as needed.

Communication

1. Communicate professionally and effectively with guests, coworkers, and vendors.
2. Report guest experience issues and trends to management.
3. Communicate policies and procedures to guests and team members.
4. Collaborate with other departments and facilitate effective communication between departments and guests to ensure a seamless guest experience.
5. Engage in all campus communication methods to stay informed and share information. This includes email, MS Teams, texts, calls, and newsletters.