Beauty Centre Manager
Job Description
We are seeking an experienced Beauty Centre Manager to oversee the daily operations and overall business performance of our beauty and scalp care centre.
Responsibilities:
- Oversee the daily operations of the beauty and scalp care centre.
- Lead, supervise and manage beauticians, therapists and customer-service staff.
- Prepare staff rosters and allocate duties according to operational requirements.
- Recruit, train, coach and evaluate employees.
- Monitor sales performance and implement strategies to achieve business targets.
- Manage customer consultations, feedback, complaints and service-recovery matters.
- Maintain high standards of customer service, hygiene and workplace safety.
- Monitor inventory and arrange the procurement of products and supplies.
- Prepare operational, sales, inventory and staff-performance reports.
- Plan customer-retention, promotional and business-development initiatives.
- Ensure compliance with company policies and applicable regulatory requirements.
Requirements
- Diploma or professional qualification in Beauty Therapy, Wellness, Massage Therapy, Business Management or a related field.
- At least 5 years of relevant experience in the beauty, scalp care, slimming, wellness or personal-care industry.
- At least 3 years of supervisory or managerial experience.
- Strong leadership, staff-management and problem-solving abilities.
- Proven experience in managing centre operations, sales targets and customer relationships.
- Able to work retail hours, weekends and public holidays according to the duty roster.