Beauty Consultant

Job Summary

The Beauty Consultant is responsible for providing professional beauty advice, delivering excellent customer service, promoting and selling beauty products and treatment packages, and building long-term customer relationships. The Beauty Consultant plays a key role in achieving individual and outlet sales targets while maintaining the Company's high standards of service and professionalism.

Key Responsibilities

1. Customer Consultation & Service

• Welcome and attend to customers in a friendly and professional manner.
• Conduct customer consultations to understand individual skincare, beauty, and wellness needs.
• Recommend suitable skincare products, beauty treatments, and wellness solutions based on customers' concerns and preferences.
• Educate customers on product features, benefits, and proper usage.
• Build strong customer relationships and encourage repeat visits and referrals.
• Handle customer enquiries, feedback, and complaints professionally.

2. Sales & Business Development

• Achieve individual monthly sales targets for retail products, beauty treatments, and memberships.
• Promote and sell skincare products, beauty treatment packages, and promotional offers.
• Upsell and cross-sell products and services to maximise sales opportunities.
• Follow up with existing customers regarding appointments, package renewals, and new promotions.
• Maintain accurate customer records and sales documentation.

3. Retail Operations

• Ensure products are well-stocked, properly displayed, and attractively presented.
• Monitor inventory levels and report low stock to the Supervisor or Outlet Manager.
• Assist with stock replenishment and periodic stock counts.
• Maintain cleanliness and tidiness of the consultation and retail areas.
• Ensure promotional materials and displays are updated according to Company campaigns.

4. Appointment Coordination

• Assist customers with booking, confirming, and rescheduling appointments.
• Coordinate with therapists to ensure smooth customer flow and timely service.
• Follow up on missed appointments and customer enquiries.

5. Product Knowledge & Professional Development

• Maintain up-to-date knowledge of skincare products, beauty treatments, and industry trends.
• Attend Company training sessions, product launches, and sales meetings.
• Continuously improve sales techniques and customer service skills.

6. Compliance

• Comply with Company policies, Standard Operating Procedures (SOPs), and workplace regulations.
• Maintain confidentiality of customer and Company information.
• Uphold professional grooming and personal hygiene standards.
• Perform any other duties assigned by Management.

Requirements

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent qualification.
• Previous experience in beauty, skincare, cosmetics, retail, or customer service is preferred.
• Strong passion for beauty, skincare, and customer service.
• Excellent communication, interpersonal, and sales skills.
• Positive attitude, self-motivated, and target-oriented.
• Able to work independently and as part of a team.
• Willing to work retail hours, including weekends and public holidays.

Key Performance Indicators (KPIs)

• Achievement of individual monthly sales targets.
• Retail product sales.
• Beauty treatment package and membership sales.
• Customer retention and repeat business.
• Customer satisfaction and service quality.
• Appointment conversion and follow-up effectiveness.
• Compliance with Company SOPs and servicestandards