Beauty Therapist / Client Experience & Sales Specialist
Posted
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Canary Wharf, Cabot Place Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities
Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Customer Interaction Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues, ensuring a positive experience and customer satisfaction.
- Provide accurate information about products, services, and policies to customers.
Customer Support Process
- Log all customer interactions in the customer relationship management (CRM) system.
- Work closely with internal teams to escalate and resolve complex issues effectively.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain detailed records of customer complaints and feedback to inform service improvements.
- Provide troubleshooting assistance for product-related queries.
Team Collaboration
- Assist in identifying trends in customer issues to help improve processes.
- Collaborate with the product team to gather customer feedback for product development.