Beauty & Wellness Centre Manager
Company Overview
Yagyo Haven is a new beauty and wellness studio opening in Bugis by Dec 2025, blending traditional Eastern elegance with modern wellness and aesthetics to create a premium, relaxing, and confidence-boosting customer experience.
Job Summary
Lead the centre’s operations to deliver professional beauty and wellness services, drive team performance, manage resources, and enhance customer satisfaction in a premium spa environment.
Responsibilities
- Lead centre operations to ensure smooth, efficient, and professional service delivery aligned with company standards
- Develop and implement work plans, assign responsibilities, and monitor team achievement of operational, service, and sales targets
- Analyze customer needs and market trends to set service goals and performance standards that maintain competitiveness and satisfaction
- Monitor customer acquisition, retention, and feedback to improve service quality and strengthen client relationships
- Implement and maintain fair reward, incentive, and disciplinary systems to build a motivated and high-performing team
- Provide leadership, training, and guidance to consultants, therapists, and staff to enhance their technical, sales, and customer service skills
- Manage inventory, daily cash flow, and operational reports ensuring accuracy and compliance with company policies
- Ensure cleanliness, safety, and maintenance of all centre facilities, treatment rooms, and equipment
- Handle customer issues and complaints professionally, providing timely resolutions that uphold the company’s reputation
- Collaborate with management on marketing activities, promotions, and sales initiatives to achieve monthly revenue and profitability targets
- Maintain accurate records, reports, and communication with headquarters or management as required
Required competencies and certifications
- Ability to communicate effectively in Mandarin to serve Mandarin-speaking customers and staff
- At least 2 years of store/centre management experience with solid professional knowledge
Preferred competencies and qualifications
- Proven experience in managing beauty/wellness operations
- Prior beauty salon/spa management experience
- Strong professional ethics, with experience in promotions and staff training
- Team-oriented, with strong communication, interpersonal, and stress-management skills
Other Information
- The role involves supervising and working closely with female therapists in a female-focused spa environment to ensure client comfort and cultural sensitivity.
- Open to Singapore Citizens and Permanent Residents.