Behavioral Health Case Manager

CASE MANAGER – BEHAVIORAL HEALTH

General Summary:

With independent or guided direction, a Behavioral Case Manager plays a pivotal role in bridging the gap between patients and the comprehensive care they require, ensuring that individuals receive the tailored support they need to improve their quality of life. This integral position entails working closely with patients, families, healthcare providers, and community resources. The focus is on assessing patient needs, developing and implementing personalized care plans, and advocating for essential services.

Employment Status: Salaried -FSLA Exempt

Duties and Responsibilities:

1. Ensure that patients receive appropriate quality care that is cost effective.
2. Works with patients to assess their conditions and needs to develop personalized care plans.
3. Conducts comprehensive assessments of clients' behavioral health needs
4. Develop individualized care plans based on client assessments
5. Coordinate and monitor implementation of care plans
6. Provide case management services, including referrals and coordination of services
7. Advocate for clients to ensure they receive appropriate and timely services
8. Maintain thorough and accurate client records/documentation and scans hardcopy medical documents into EMR system.
9. Work collaboratively with healthcare providers, social workers, and other professionals
10. Provide crisis intervention and support when necessary
11. Monitor client progress and adjust care plans as needed
12. Facilitate group therapy sessions and support groups
13. Educate clients and families about available resources and services
14. Ensure compliance with all applicable laws, regulations, and standards
15. Communicates with hospitals, pharmacies, health departments, clinics, insurance companies, government agencies, and health providers.
16. Coordinate referrals between Specialty Providers.
17. Performs other duties as assigned.

Knowledge, Skills, and Abilities

1. Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification
2. Familiarity with community resources and support services
3. Strong interpersonal and communication skills
4. Ability to handle high-stress situations effectively
5. Proficiency in electronic health records (EHR) systems
6. Minimum of 2 years of experience in a healthcare or social services setting
7. Knowledge of mental health and substance abuse disorders
8. Excellent assessment and analytical skills
9. Ability to develop and implement effective care plans
10. Strong organizational and time-management abilities
11. Demonstrates analytical and critical thinking abilities with pro-active decision-making and negotiation skills
12. Empathy and dedication to client advocacy
13. Must be able to work independently.