Behavioral Health Office Administrator

Help create a welcoming place where people can connect with the care they need.

A well-run office makes a difference, from the first phone call to the coordination that keeps services moving. At Texas Care, we're looking for an organized, personable Behavioral Health Office Administrator who enjoys helping people, solving problems, and keeping the details on track.

Our community-based programs support individuals across Texas as they work through mental health and addiction challenges. In our Waco office, you'll help make that mission possible by supporting our team, welcoming clients, and building connections in the community.

YOUR ROLE

You'll help keep daily office operations running smoothly while supporting billing, credentialing, scheduling, and community outreach. This role offers variety, regular interaction with others, and opportunities to improve how the office works.

Keep the Office Organized and Welcoming

• Answer incoming calls, assist with appointment scheduling, and help clients navigate next steps.
• Maintain accurate, organized client records.
• Assist with insurance verification and other front-office needs.
• Provide friendly, responsive support to clients, staff, and community partners.

Support Accurate Billing and Administrative Processes

• Assist with claim submissions, reimbursement tracking, and billing issue resolution.
• Support payroll accuracy and employee time-off tracking.
• Review billing and credentialing records for accuracy and alignment with company and payer requirements.
• Identify issues, follow through on solutions, and suggest ways to improve daily processes.

Build Community Connections

• Help coordinate community activities and outreach efforts.
• Support relationships with referral sources and local organizations.
• Help community partners understand our services and connect individuals with care.

Support the Broader Team

• Balance daily administrative responsibilities with team and client support needs.
• Travel as needed to support operations.

WHAT YOU BRING

You're someone who notices the details, communicates clearly, and follows through. You can shift between tasks while helping the people around you feel heard and supported.

We're looking for:

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• The ability to manage competing priorities in a busy healthcare setting.
• Comfort learning technology and working with electronic records.
• A professional, approachable manner and a practical approach to problem-solving.

Preferred qualifications:

• Experience in healthcare administration, billing, credentialing, or a related field.
• Familiarity with electronic health records and billing software.
• A bachelor's degree in Psychology, Counseling, Sociology, or a related human services field.
• Bilingual communication skills.

Successful completion of a background check is required.

WHY JOIN TEXAS CARE?

• Meaningful work: Help people in your community connect with behavioral health services.
• A supportive team: Work alongside people who care about their clients and one another.
• Room to grow: Build your skills through ongoing training, development, and opportunities for career advancement.
• Competitive salary: Bring your experience to a role where your contributions matter.

Ready to help our Waco office thrive? Apply today. We'd love to learn more about you.