Behavioral Health Tech 2-Care Center

***Behavioral Health Experience Required

Position Summary

Provides direct care, engagement, and supportive services primarily at Westbrook Health Services’ CARE Center on a regular daytime schedule, maintaining a welcoming, safe, and recovery-focused environment.

This position also serves as a cross-trained resource for the High Risk Unit’s Crisis and substance use disorder (SUD) services, including the Crisis Stabilization Unit (CSU), Crisis Line, Amity, Exodus, and Genesis. The Technician II level reflects the broader program knowledge, demonstrated competency, adaptability, and willingness to provide coverage required of this role.

Essential Duties and Responsibilities

Primary Assignment: CARE Center

• Welcomes and engages individuals accessing the CARE Center, maintaining a calm, respectful, safe, and recovery-focused environment.
• Identifies immediate needs and connects individuals with appropriate staff, services, and community resources.
• Provides supportive interaction and assists with daily activities, appointments, and transportation as assigned.
• Observes client behavior, wellness, and safety; promptly communicates concerns to appropriate staff and uses supportive communication and de-escalation techniques within training and established procedures.
• Coordinates referrals, transitions, and handoffs to support continuity of care.
• Supports daily operations, including assigned activities, supplies, and maintaining clean and orderly spaces.
• Completes accurate, timely documentation of services, observations, interventions, referrals, and follow-up needs.
• Maintains professional boundaries and confidentiality; follows agency policies, safety procedures, and ethical standards.
• Participates in required meetings and training, supports Westbrook’s mission, vision, and values, and performs other assigned duties consistent with the position and employee qualifications.

Cross-Training and High Risk Unit Coverage

• Completes required orientation, cross-training, competency verification, and refresher training for the CSU, Crisis Line, Amity, Exodus, and Genesis.
• Maintains working knowledge of each program’s operations, client populations, safety procedures, documentation requirements, and referral processes.
• Demonstrates the ability and willingness to provide coverage in response to staffing shortages, absences, client needs, or other operational demands.
• Adapts to different program settings and follows the designated supervisor’s direction. Performs duties within demonstrated competency and authorized responsibilities, seeking clarification or additional preparation when needed.
• When assigned to crisis or residential programs:
  • Provides supportive care, health monitoring, assistance with activities of daily living, and transportation.
  • Orients clients to program expectations and supports participation in groups, appointments, daily activities, and household responsibilities.
  • Assists with meals, laundry, cleaning, and other tasks needed to maintain safe and sanitary facilities.
  • Completes assigned admission and discharge tasks, including paperwork, signatures, and searches, inventories, and return of client belongings according to program procedures.
• When assigned to the Crisis Line:
  • Responds to contacts using established protocols, provides supportive communication and referral information, and promptly escalates urgent safety concerns.
  • Coordinates referrals and warm handoffs, including Help4WV referrals to Children’s Mobile Crisis, and completes required tracking.
  • Monitors assigned safety plan call-in checklists and communicates concerns or follow-up needs to the appropriate crisis team.
• Maintains the same standards for client safety, professional boundaries, confidentiality, and ethical conduct across all assignments; completes required documentation and provides clear handoffs.

Qualifications, Education, and Experience

• Ability to learn and apply procedures across multiple programs, adapt to changing assignments, prioritize responsibilities, and remain calm in stressful situations.
• Effective communication, documentation, teamwork, and basic computer skills; sound judgment regarding professional boundaries and concerns requiring escalation.
• Prior experience in behavioral health, crisis services, residential services, or SUD treatment required, 2 years experience preferred
• Placement at the Technician II level requires demonstrated competency and successful completion of required cross-training before independently covering an assigned program.
• Must meet agency background and post-offer drug screening requirements.
• Must possess a valid driver’s license and current automobile insurance and meet agency requirements for assigned transportation duties.
• Duties requiring specific credentials, certifications, or authorizations may be performed only after those requirements are met.

Schedule and Work Locations

The primary assignment is the CARE Center on a regular daytime schedule. Coverage across High Risk Unit programs may require temporary changes in location or hours, including evenings, nights, weekends, and holidays, based on operational needs and supervisory direction.

Physical Requirements

Work includes office, telephone, and direct care duties in crisis and residential settings. Essential functions may require prolonged sitting, standing, or walking; keyboard and office equipment use; bending and reaching; lifting up to 30 pounds; and driving.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.