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Bell Luggage Attendant

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The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.
Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Essential Job Duties and Responsibilities

Guest Services:
- Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.
- Assist guests with their luggage by delivering it to their rooms or picking it up upon check-out.
- Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services.
Guest Inquiries & Assistance:
- Provide guests with information about the hotel’s services, amenities, and local attractions.
- Offer assistance with special requests such as transportation, directions, and recommendations for dining or leisure activities.
Handling Luggage:
- Safely handle guests’ luggage, ensuring items are stored or transported without damage.
- Maintain the luggage area organized and secure, ensuring that all items are handled promptly and correctly.
Lobby & Public Area Maintenance:
- Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.
- Ensure that luggage carts, bell carts, and other service equipment are readily available and in good working condition.
Security Awareness:
- Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.
- Report any suspicious activity or behavior to hotel security promptly.
- Ensure that guest privacy and confidentiality are always maintained, particularly when handling luggage or other personal belongings.
Health & Safety Procedures:
- Follow proper safety protocols, especially when lifting or transporting heavy items.
- Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff.
Team Collaboration:
- Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.
- Communicate any guest requests, issues, or feedback to the appropriate team members.

Education and/or Experience

High School Diploma or equivalent required.
Previous customer service experience, especially in hospitality, is preferred but not required.

Skills/Specialized Knowledge

Strong interpersonal and communication skills with a friendly, approachable demeanor.
Ability to handle physical tasks, such as lifting and transporting luggage.
Strong organizational skills, with the ability to manage multiple tasks at once.
Ability to maintain professionalism in a fast-paced environment.
Basic knowledge of hotel services and local area is an asset.

Physical Demands

Ability to lift and carry luggage or other items up to 50 pounds.
Ability to stand, walk, or move for extended periods.
Ability to push and pull carts, lift luggage, and navigate stairs if necessary.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

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Essential Job Duties and Responsibilities

Guest Services:

Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.

Assist guests with their luggage by delivering it to their rooms or picking it up upon check-out.

Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services.

Guest Inquiries & Assistance:

Provide guests with information about the hotel’s services, amenities, and local attractions.

Offer assistance with special requests such as transportation, directions, and recommendations for dining or leisure activities.

Handling Luggage:

Safely handle guests’ luggage, ensuring items are stored or transported without damage.

Maintain the luggage area organized and secure, ensuring that all items are handled promptly and correctly.

Lobby & Public Area Maintenance:

Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.

Ensure that luggage carts, bell carts, and other service equipment are readily available and in good working condition.

Security Awareness:

Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.

Report any suspicious activity or behavior to hotel security promptly.

Ensure that guest privacy and confidentiality are always maintained, particularly when handling luggage or other personal belongings.

Health & Safety Procedures:

Follow proper safety protocols, especially when lifting or transporting heavy items.

Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff.

Team Collaboration:

Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.

Communicate any guest requests, issues, or feedback to the appropriate team members.

Education and/or Experience

High School Diploma or equivalent required.

Previous customer service experience, especially in hospitality, is preferred but not required.

Skills/Specialized Knowledge

Strong interpersonal and communication skills with a friendly, approachable demeanor.

Ability to handle physical tasks, such as lifting and transporting luggage.

Strong organizational skills, with the ability to manage multiple tasks at once.

Ability to maintain professionalism in a fast-paced environment.

Basic knowledge of hotel services and local area is an asset.

Physical Demands

Ability to lift and carry luggage or other items up to 50 pounds.

Ability to stand, walk, or move for extended periods.

Ability to push and pull carts, lift luggage, and navigate stairs if necessary.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Our Commitment: Building the Best Place to Work

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

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