Bell Person

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.

• Orient guests on the room facilities to facilitate guest use and comfort.

• Attend to all other guest requests as directed by Leaders, Captains and Communications Agents

• Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments

• Respond to all other requests in a timely manner

• Provide organized and seamless luggage service

• Provide introductory explanation of room facilities

• Able to provide information and assistance to guests as and when required

• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative

• Presence at the lobby area to provide guest assistance

• Work closely with the Doorman for arrival and departure luggage assistance

• May require to perform Doorman duties as and when required

• Ensure smooth flow of traffic at the driveway

• Assist with any group luggage logistics

• Perform manual wake-up calls for guests during night shift when required

• Ensure timely deliveries of amenities to guests especially during the night shift

• Ensure grooming standard set by the hotel at all times

• Minimum Secondary Education
• Experience not required as training will be provided
• Able to read and write English
• A second language is preferred
• Must be physically able to carry out duties ofPorter
• Guest focused with good communications skill
• Guest oriented individual with pleasant and courteous disposition
• A team player and efficient worker
• Flexible and adaptable
• Possess good attitude and initiative
• Possess integrity and honesty