Bellman/Greeter Part Time

Essential Duties and Responsibilities

Guest Arrival

• Welcome guests promptly and professionally upon arrival.

• Assist guests entering and exiting the hotel.

• Provide accurate information for best parking for guest depending on guest room location.

• Provide luggage assistance during arrival and departure.

• Escort guests to their rooms and explain room features and hotel amenities.

• Coordinate with the Front Desk regarding guest arrivals, departures, and special requests.

Guest Services

• Respond to guest inquiries regarding hotel facilities, services, and local attractions.

• Provide directions, transportation information, and recommendations.

• Assist guests with package deliveries, luggage storage, and special requests.

• Deliver guest items, amenities, messages, and packages to guest rooms.

Departure Services

• Assist guests with luggage during check-out.

• Coordinate transportation assistance for departing guests.

• Thank guests for their stay and invite them to return.

Hotel Appearance & Safety

• Maintain cleanliness and organization of the hotel entrance, lobby, bell stand, garages and luggage storage areas.

• Ensure luggage is handled safely and securely.

• Follow all hotel safety and security procedures.

• Report maintenance, safety, or security concerns immediately.

Teamwork

• Communicate effectively with Front Desk, Housekeeping, Maintenance, and Food & Beverage departments.

• Assist with special events, group arrivals, and VIP guests.

• Support hotel operations as needed to ensure exceptional guest service.

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Performance Expectations

• Consistently deliver friendly, professional, and personalized guest service.

• Maintain positive guest satisfaction scores and service standards.

• Demonstrate reliability, punctuality, and teamwork.

• Uphold all hotel brand standards and operational procedures.

Key Service Standards

• Acknowledge guests within 10 feet and 10 seconds.

• Maintain eye contact, smile, and use guest names whenever possible.

• Escort guests rather than simply giving directions.

• Create memorable guest experiences through proactive service and attention to detail.

This position plays a critical role in creating exceptional first and last impressions that contribute directly to guest satisfaction and hotel success.