Bellstand Attendant

Bellstand Attendant

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise.

Job Summary

Responsible for the timely delivery of guest luggage to their room upon check-in and from their room upon departure. Identify and explain hotel facilities and features to guests while escorting them to their room. Assist with other Guest Service activities including room deliveries and recreation activities. Always maintain positive guest relations

Key Responsibilities:

• Ensure an environment in which high standards of customer service and quality exist for our guest.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Demonstrate use of room key to guests.
• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Identify and explain guest room features to include use of: a) air conditioning/heat units and thermostat controls b) telephone c) television d) clock radio e) guest services directory f) in room safe g) lights h) bathroom amenities i) valet/laundry services j) door lock k) ice and vending areas .
• Always wear a provided uniform and name badge on property.
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Assist in the unloading of deliveries and the proper storage of such.
• Put the needs of the customer first while maintaining a positive attitude.
• Perform other all duties assigned by Management to meet guest or operational needs
• Speak to every employee and guest you encounter.