Benefits Administration Services Associate IV

Key Responsibilities

· Review client plan documents and convert requirements into clear communication specs (BRDs).

· Create and update participant communications for US benefits plans.

· Develop content for print, email, and web communications (automated and personalized).

· Ensure communications follow style and quality standards.

· Work closely with programmers, testers, and SMEs to review outputs and fix issues.

· Support production activities and assist with updates and defect resolution.

· Partner with client teams and internal stakeholders as needed.

Required Skills

· Strong written communication and proofreading skills.

· Good analytical and problem-solving abilities.

· Ability to manage multiple tasks at once.

· Comfortable working with technical teams and client-facing teams.

Preferred / Nice to Have

· Experience with TFS or similar tools.