BenQ Customer Service Manager/Specialist【明基BenQ亞太區】

The Customer Service team is a strategic business partner that collaborates closely with cross-functional teams across the Asia Pacific region. As a highly visible and impactful team, we are committed to delivering exceptional customer experiences, driving continuous operational excellence, and contributing directly to the company's growth and success.

Service Operation

• Manage overseas service and repair centres to ensure excellent service quality and operational efficiency.
• Optimize after-sales service processes and workflows to enhance customer experience.
• Oversee service inventory and spare parts management to support business readiness.
• Analyse RMA performance, conduct service audits, and drive continuous improvement initiatives.
• Lead the resolution of product quality issues and large-scale service incidents, balancing customer satisfaction and business objectives.
• Drive operational excellence through effective decision-making, stakeholder management, and cost optimization.

Technical Support

• Provide technical support and troubleshooting for BenQ's B2C and B2B products and solutions.
• Manage customer complaints and escalated cases to ensure timely and effective resolution.
• Partner with internal teams to diagnose and resolve technical and quality-related issues.
• Lead quality improvement activities, including root cause analysis, corrective actions, and product rework management.
• Deliver technical guidance and training to service partners and internal stakeholders.

Others

• Participate in cross-functional projects and drive assigned initiatives to support business objectives.
• Support process improvement programs to enhance customer experience and operational efficiency.
• Adapt to new challenges and take on additional responsibilities as required by the business.