BEREAVEMENT COORDINATOR

Job Summary:
Provides staff support to coworkers, support to hospice families, others in need within the community, and coworkers.

Job Duties:

• Maintains focus on weekly scheduling and achieving productivity while remaining consistently open and flexible to the changing needs of the clients and program.
• Provides community presentations regarding death and dying, grief process, anticipatory grief and bereavement, grief and loss as requested.
• Performs comprehensive initial bereavement risk assessment and implements care plan when appropriate; conducts ongoing reassessment of client needs and updates care plan as needed.
• Provides short-term support, consultation, and referral as requested by the community, staff and volunteers.
• Develops and implements grief support groups, in-services, workshops, education classes, and caregivers support groups.
• Attends team and inpatient unit interdisciplinary group meetings as assigned.
• Maintains documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, assessment and plan, and appropriateness and relevance of intervention consistent with the Agency for Health Care Administration (AHCA), Joint Commission and policies and procedures.
• Assesses bereavement risk rating, assures timely condolence letters are sent from volunteer department, and makes timely follow-up calls or oversees the volunteers.
• Enhances professional expertise and clinical knowledge through attendance at national, state, and local conferences as requested by management.
• Demonstrates creative critical thinking and problem solving.
• Meets productivity expectations as assigned by the organization.
• Independently participates in the A-Vow to Volunteer program.
• Completes and remains active as a Crowd Control Manager.
• Actively participates in customer engagement experience outcomes.
• Adheres to all policy and procedures of Avow with annual review of policy handbook.
• Collaborates with all disciplines within Avow.
• Cross-coverage of Avow Kids department as directed by manager of department.
• On call duties as assigned by manager, including nights and weekends.
• Required attendance and participation in multiple annual memorial events.
• Other duties as assigned.

Core Values:
Integrity: We are honest, hardworking, fiscally responsible professionals driven solely by the wellbeing of our patients, their loved ones, and the communities we serve.

Education: We believe it is important not only to serve the community but to educate community members about our services and the role we play through life’s transitions.

Collaboration: We know we cannot achieve everything we want without working together with each other, with our healthcare partners, and with the community.

Innovation: We embrace change and are always looking at creative ways to solve problems and serve new populations.

Celebration: We believe in the importance of celebrating life and relationships.