BERT OGDEN BMW SERVICE ADVISOR
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Description
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, emails, from customers
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Performs other duties as requested