BERT OGDEN HYUNDAI HARLINGEN SERVICE TECHNICIAN

BERT OGDEN HYUNDAI HARLINGEN SERVICE TECHNICIAN

POSITION TITLE:
Service Technician

DEPARTMENT:
Service

REPORTS TO:
Service Manager

PURPOSE:
The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

ESSENTIAL DUTIES:

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be
• completed within the time promised.
• Document work performed.
• Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands.
• Supervise work of any apprentice technicians as assigned. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
• Ensure that customers’ cars are kept clean. Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous
  wastes.