BERT OGDEN INFINITI SERVICE TECHNICIAN

BERT OGDEN INFINITI SERVICE DEPT TECHNICIAN

POSITION TITLE:
Service Technician

DEPARTMENT:
Service

REPORTS TO:
Service Manager

PURPOSE:
The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

ESSENTIAL DUTIES:
Receive repair orders from dispatcher and take to stall area.
Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnose cause of any malfunction and perform repair.
Communicate with parts department to obtain needed parts.
Save and tag parts if the job is under warranty or if requested by the customer.
Examine the vehicle to determine if additional safety or service work is required.
Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
Document work performed.
Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands.
Supervise work of any apprentice technicians as assigned. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
Ensure that customers’ cars are kept clean. Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous
wastes.