Best Western Kent Narrows Hiring Hotel Front Desk Supervisor – 401K & Advancement Opportunity
Posted Updated 5
views
Capital Heating, Cooling, Electric & Plumbing Best Western Kent Narrows Hiring Hotel Front Desk Supervisor – 401K & Advancement Opportunity
Description
At Best Western Kent Narrows, we provide the best
customer service in the hospitality industry while offering our employees
stability and professional development at a time when good, dependable jobs are
hard to find. We search for individuals who can thrive in both team and autonomous
work settings, people who are looking for longevity in a professional
environment with strong brand recognition and real support from their employer.
Best Western Kent Narrows is seeking an experienced
and motivated Front Desk Supervisor to join the team at our property
located on the shores of the Chesapeake Bay. The Front Desk Supervisor will lead the front desk team by example, emphasizing efficiency while
overseeing seamless daily operations. This role is crucial to the success of
the property as our Front Desk Agents are the face of our hotel, and our Front Desk Supervisor will help cultivate a team of hospitality professionals who
are dedicated and customer-service driven.
What We Offer:
- 401K
- Employee Discount
- Paid Sick Time (5 days annually)
- Opportunity for Advancement
Job Responsibilities:
- Hires,
trains, and oversees disciplinary matters concerning Front Desk staff
- Determines
work procedures and prepares work schedules to ensure the smooth operation of
the front desk
- Empowers
front desk staff to successfully handle guest needs, special requests, and
complaints
- Ensures
all guest service issues are resolved prior to guests leaving the property
- Trains
front desk staff on proper revenue management procedures, including successful
selling techniques, current specials and/or promotions, and rate structures
- Strives
to be innovative in new programs designed to eliminate waste and increases
productivity
- Performs
administrative and financial duties such as daily reports, credit card
reversals, bank deposits, accounts receivables, rooming lists, and office
supply inventory
- Other duties as required
Position
Qualifications:
- Must be 21 years of age
- High School diploma or
equivalent
- Previous hotel front desk or
management experience is required
- Supervisory or management
experience is preferred
- Best Western brand experience
preferred but not required
- Strong leadership,
communication, and problem-solving skills
- Exceptional attention to
detail and financial accuracy
- Ability to stand and walk
for extended periods
- Ability to handle multiple
tasks calmly and professionally in a fast-paced environment
- Advanced computer skills and
proficiency in Microsoft Office products
- Ability
to communicate with public, hotel staff, and management in a professional
manner
- Knowledge
of surrounding areas and local events
- Ability
to understand and adhere to proper credit, check cashing, and cash handling
policies and procedures. Able to properly secure guest information
- Ability
to learn safety, emergency, and accident prevention policies and procedures
- Skilled
in the use of front office equipment
- Knowledge
of proper telephone etiquette
- Reliable
transportation
- Ability to work a
flexible schedule, including weekends and holidays