Beverage Manager

Job Summary

Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and associates to successfully execute all beverage operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.

· Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

· Ensures staff understands local liquor laws.

· Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service associates.

· Implements new concepts and promotions for the restaurant outlets and bar/Lounge.

· Benchmarks the competition and is aware of competitive promotions and strategies.

· Ensures all associates understand and comply with loss prevention policies to prevent accidents and control costs.

· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

· Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

· Observes service behaviors of associates and provides feedback to individuals and or managers.

· Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

· Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.

· Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

· Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

· Uses all available on the job training tools for associates.

· Administers the performance appraisal process for direct report managers.

· Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.

· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

· Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.

· Ensures associates are treated fairly and equitably.

· Brings issues to the attention of Human Resources as necessary.

· Ensures hotel policies are administered fairly and consistently.

· Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

· Ensures self and direct report managers attend appropriate core training classes.

· Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.

· Participates in the development of department's capital expenditure goals and manages projects as needed.