Must be age 20+. Proof of age is required at time of orientation.

MUST BE AVAILABLE TO WORK EVENINGS, SATURDAYS & SUNDAYS.

Job Description:

This position is responsible for ensuring the efficient operation of assigned locations in compliance with ABC/TIPS standards, health code, safety, and park and company operation standards.

• This position is paid at a flat hourly rate.

Responsibilities:

• Follow proper alcohol and food handling procedures per Food Handling SOP.
• Take and fill guest orders and requests in a timely and friendly manner. Promptly and courteously greet each guest with a smile, eye contact, and good body language. Close each transaction by thanking the guest.
• Follow proper alcohol handling procedures according to TIPS and HFE standards.
• Knowledge of HFE Alcoholic Beverage Service procedures.
• Report any issues (guest concerns, equipment operation, etc.) to Command Base or supervisor.
• Determine when sale or service of alcohol should be refused to an intoxicated guest and notify Food & Beverage and/or Property Leadership on duty of any guest who shows common signs of intoxication before the sale or service of alcohol to the guest in question. Complete appropriate incident form.
• When necessary, and with support from Food & Beverage and/or Property Leadership on duty, remove alcoholic beverages from intoxicated guest’s possession.
• When necessary, refuse service to guests based on reasonable observations of intoxication. Notify Food & Beverage and/or Property Leadership on duty immediately.
• Maintain food stand cleanliness per Cleaning and Sanitation SOP (Standard Operating Procedure).
• Operate a variety of food equipment according to Safety Training Plan while using required PPE.
• Understand and complete time and temperature sheets on an hourly basis.
• Knowledge of stand menu, recipes, and prices at assigned locations. Follow all procedures and standards such as portion control, suggestive selling, clocking in/out properly, and complete tasks in a timely and accurate manner.
• Prepare and serve food that complies with expected quality, quantity, presentation and health code requirements.
• Consistently operate food stands per SOP, including completing stand opening and closing procedures such as restocking and organizing work area.
• Clean and sanitize work areas, guest dining areas, equipment, utensils, and dishes/silverware. Sweep, scrub or mop floors, remove trash, and clean windows as needed.
• Know and follow all procedures regarding the execution of Tasting/Dining Passports, Meal Vouchers, Drink Wristbands, and other internal vouchers.
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures.
• Report any issues (guest concerns, equipment operation, food prep, etc.) to Command Base or supervisor.
• Remain compliant with park-wide hygiene standards.

Requirements:

• Minimum age of 20 years and 1 day old to pour beer or serve alcohol.
• Ability to obtain TIPS alcohol certification before working in role.
• Positive attitude.
• Professional appearance with good personal hygiene
• Strong understanding of alcohol service and safety.
• Ability to be sensitive to the needs of Guests and feel empowered to act to meet their needs within company guidelines.
• Ability to tolerate a fast-paced, hectic environment.
• Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Ability to operate a computer, including park software system.
• Flexible availability.
• Ability to comprehend instructions and retain information.
• Ability to successfully complete a post-offer background check and drug screen
• Completion of Food & Beverage Food Safety training and Allergen training.
• Completion of TIPS alcohol training.
• Maintain a neat, clean, and professional appearance by following grooming and uniform standards in Employee Handbook as well as Food & Beverage specific guidelines.
• Remain compliant with park-wide hygiene standards.
• Knowledge of food allergens, as detailed in Allergen and Ingredient binder located at each food stand.
• Ability to complete cooking tasks (if assigned) in accordance with proper food handling procedures.
• Strong understanding of and focus on safety and guest service.
• Ability to communicate in a clear and effective manner.
• Ability to interact with guests, including enforcing park policies in a positive and friendly manner.
• Ability to maintain a high standard of safety, guest service, efficiency, and cleanliness.
• Ability to treat coworkers and guests with dignity and respect.
• Ability to constantly improve.
• Flexible availability with strong focus on punctuality and the ability to consistently report for all scheduled shifts.
• Ability to be sensitive to the needs of guests and feel empowered to act to meet their needs within company guidelines.
• Ability to tolerate a fast-paced, hectic environment.
• Ability to comprehend instructions and retain information.
• Ability to successfully complete a background check and drug screen, as required.
• Ability to tolerate and safely use cleaning chemicals as necessary.