Beverage Server
POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience while controlling levels of intoxication.
JOB DUTIES AND RESPONSIBILITIES
(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.)
Responsible for maintaining a clean, safe, fun, and friendly environment for guests and employees.
Provides superior guest service, interacts positively with guests and employees, and can deal with difficult guests in all types of business conditions. Works effectively and courteously with fellow employees.
Takes drink orders (both alcohol and non-alcoholic), enters orders, serves drinks, collects payment from patrons and keeps the well and self-serve areas clean and well maintained.
Safe distribution of alcohol. Follows company alcohol awareness guidelines for serving alcohol responsibly.
Follows sound cash handling practices.
Ensure the safety and security of employees and customers.
Responsible to have knowledge of patron limitations of alcohol consumption and company policy and procedure regarding serving alcohol responsibly.
Has a thorough knowledge of all special events and promotional activities. Assists guests with all reasonable requests.
Completes all company-required training within designated time frames.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, use of all bar equipment, Micros, cash register and Easy Bar System.
Casino environment with exposure to temperatures that vary, noise, smoke and bright lights.
Ability to efficiently maneuver on Casino floor, around equipment and guests, while balancing a tray of drinks.
Must be able to stand and/or walk for entire shift (except for designated breaks).
May include a boat and/or floating barge and/or a High-rise hotel.
Walking 80%, Standing 10%, Bending/Lifting 10% (up to 50 lbs).
Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays
Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
Subject to reasonable suspicion and post-accident drug testing.
Knowledge of all bar equipment. Easy Bar System, laws and regulations relating to serving alcohol and gaming.
Able to handle situations that may arise due to intoxication of guests.
Ability to communicate with all departments and fellow employees.
Knowledge of sanitation and health department regulations for safe handling of alcohol.
Ability to perform assigned job duties in an interruptive environment under frequent time pressures.
- Must complete and follow alcohol awareness training and guidelines.
JOB QUALIFICATIONS
A high school diploma or GED equivalent preferred
Six months experience in cocktail serving is preferred.
Able to obtain a gaming license.
Must be at least 21 years of age