BEVERAGE SERVER

Summary:

Beverage servers are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Beverage servers should be knowledgeable and familiar with all beverage items, drink preparations, ingredients and be able to make recommendations to guests as well as offer drink suggestions and up sell where possible to maximize sales. Beverage servers must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.

Essential Duties and Responsibilities include:

• Provides fast, friendly, professional and responsive customer service to casino guests.
• Greets, and makes welcome, each guest seated in assigned station.
• Takes initial beverage order within 9 minutes of guest being seated on the casino floor and within 2 minutes in lounge, or pool.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and garnish presentation).
• Suggests items to guests based on expressed guest preference. Up-sells where practical/applicable.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Delivers prepared drinks to the appropriate guest within three minutes of completed production of order.
• Resolves service issues according to service standards.
• Itemizes, totals, and presents check for payment to correct customers.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
• Assists casino staff, as necessary, in bussing, cleaning and clearing.
• Wipes counter areas, sinks and bus stations as necessary to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.