BEVERAGE SERVER (GRAVE SHIFT--THURS, FRI, SAT)

JOB SUMMARY:

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Essential Job Functions:

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Total Rewards to promote new card sign ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains a clean and stocked workstation.
• Clears empty glasses from work station/area.
• Services guests according to the company standard sequence of service.