Bi-Lingual Call Center Associate

Job Title: Call Center Associate

Department: Call Center

Reports to: Call Center Manager

Responsibilities:

• Provide excellent patient care by answering the phone in a calm and courteous manner

• Patiently answer questions from patients, providing information on services and addressing any concerns

• Respond to patient inquiries in an efficient manner while maintaining confidentiality of all patient data

• Develop a comprehensive knowledge and understanding of the practice, practice protocols and services and products offered

• Thoroughly address patient questions; consult/collaborate with co-workers and team members to answer questions when needed

• Maintain accurate documentation for each patient interaction

• Develop brand loyalty by making patients feel valued and appreciated

• Update documentation when practice products, services or protocols change

Skills/Abilities

• Excellent communication skills; communicates effectively with patients, co-workers and other team members

• Bilingual. Fluent communication in English and Spanish, Polish or Arabic

• Strong customer service skills

• Maintains composure under pressure and thrives in fast-paced environment

• A service-oriented mentality and a genuine interest in addressing patient concerns and resolving problems

• Ability to work and solve problems with minimal supervision