Big Data Platform Support Specialist (Rotating Shifts)
Summary
L1 support role monitoring a big data platform: handling real-time alerts, running routine checks, logging incidents, and escalating complex issues to L2/L3 teams on rotating shifts (including nights), coordinating with a China-based team. Possible later transition into development or SC roles.
Whale Cloud in the Philippines is seeking a vigilant Big Data Operations Associate to monitor and support the data platform, handle real-time alerts, perform initial checks, and maintain incident records while coordinating with the China-based team.
You will rotate shifts, including night duty, conduct routine platform checks, and escalate complex incidents to L2/L3 teams when needed; after proficiency, there may be opportunities to transition into development or SC roles.