Bilingual ATM Helpdesk Representative
Description
Bilingual ATM Helpdesk Representative
Spring, TX | Full-time | Office-based
Help keep customers connected to their money.
Dolphin Debit, a wholly owned subsidiary of Euronet Worldwide, provides full-service ATM management—from monitoring and maintenance to cash management and updates.
We’re seeking a Bilingual ATM Helpdesk Representative fluent in English and Spanish to join our Spring, TX team. You’ll monitor ATM performance, troubleshoot service issues remotely and coordinate technicians when on-site support is needed. Your follow-through and communication will help restore service quickly and keep customers informed.
If you enjoy solving problems, helping customers and keeping things moving in a busy environment, we’d love to hear from you.
What You’ll Do
- Monitor ATMs for outages and service issues using monitoring tools.
- Troubleshoot equipment problems remotely and determine when on-site service is needed.
- Create service tickets and dispatch service providers and technicians.
- Track issues through resolution and escalate delays or unresolved problems to the Service Manager.
- Support customers by phone and email in English and Spanish.
- Coordinate with service vendors and keep customers updated throughout the resolution process.
- Maintain accurate, timely records of calls, troubleshooting steps and service activity.
Schedule
This is a full-time position with shifts that may vary within these operating hours:
- Monday–Friday: 6:00 a.m.–7:00 p.m. Central Time
- Weekends: 8:00 a.m.–6:00 p.m. Central Time
Requirements
- High school diploma or equivalent.
- Fluency in English and Spanish, with strong verbal and written communication skills.
- Excellent attention to detail and consistent follow-through.
- Ability to prioritize tasks and adapt as service needs change.
- Sound judgment and a practical approach to problem-solving.
- Ability to work independently and collaboratively.
- Proficiency with Microsoft Outlook, Word and Excel.
Benefits
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Tuition Reimbursement
- Casual Office Attire
- Plus many more employee perks & incentives!
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills
As published by workable
First name, Last name, Email, Phone, Address, Address Line 2, State, City, Zip Code, Photo, Are you a citizen of the United States?, If no, are you authorized to work in the United States?, Education, Experience, Summary, Resume, Have you ever applied to or worked for our Company?, If yes, when and what position?, Please list and describe any Certifications or Specialized Training., Please list any foreign languages and your proficiency level in each., Cover letter, Desired Salary, When are you available to start?, Have you ever been disciplined or received verbal or written warnings from a job?, Have you ever been fired or asked to resign from a job?, Do you have the ability, with or without reasonable accommodation, to work overtime or to travel if required by the job for which you are applying?, Would you be willing and able to relocate?, Are you now, or do you expect to be, working in any other business or job?, If you were referred to this role by an employee of Euronet, please list their name., 1. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 2. Please list a professional reference, including their relationship to you and current contact information (phone and email)., 3. Please list a professional reference, including their relationship to you and current contact information (phone and email)., By typing my name below, I certify that my answers to the foregoing questions are true and correct without any consequential omissions of any kind whatsoever. I understand that if I am employed, any false, misleading, or otherwise incorrect statements made on this application form or during any interviews may be grounds for my immediate discharge. I hereby authorize the Company to contact any company or individual it deems appropriate to investigate my employment history, character and qualifications, including obtaining background checks, and I give my full and complete consent to their revealing any and all information they with as a result of this investigation. In addition, I hereby waive my right to bring any cause of action against these individuals for defamation, invasion of privacy, or any other reason because of their statements. I agree that, if I am employed, I will abide by all of the rules and regulations of the Company. I also understand that my employment is "at-will" and may be terminated by myself or by the Company at any time for any reason or no reason at all, with or without prior notice., By typing my name below, I certify my understanding and agreement to the following statement: All application materials including that which is submitted on our applicant tracking system, including resumes, cover letters, and responses, must accurately reflect your own qualifications and experience. The use of any false or misleading content - including any information that is created through the use of AI that is not a true and accurate description of your skills, qualifications, or experience – is not permitted. By submitting your application, you certify that all information provided is truthful. Any violation may result in disqualification from the recruitment process. If your employment has already begun and it is later discovered that you knowingly misrepresented your skills or qualifications, this may result in disciplinary action in accordance with applicable law.