Bilingual Automotive Service Advisor (English/Spanish Required)

Bilingual Automotive Service Advisor (English/Spanish Required)

Thomas Nissan | Illinois

Job Description

Thomas Nissan is seeking an experienced, motivated, and customer-focused Bilingual Automotive Service Advisor to join our growing service department.

The ideal candidate must be fluent in both English and Spanish, possess excellent communication and organizational skills, and have a strong commitment to delivering exceptional customer service.

As a Service Advisor, you will serve as the primary point of contact between customers and service technicians. You will be responsible for identifying customer service needs, recommending appropriate maintenance and repairs, coordinating service operations, and ensuring a positive customer experience from beginning to end.

Key Responsibilities

• Customer Service: Greet customers professionally, build lasting relationships, address concerns, and ensure a high level of customer satisfaction.

• Bilingual Communication: Communicate effectively with English- and Spanish-speaking customers regarding vehicle concerns, recommended repairs, estimates, and service updates.

• Service Coordination: Serve as the primary liaison between customers and service technicians to ensure accurate communication and timely completion of repairs.

• Workflow Management: Monitor repair orders, track vehicle service progress, coordinate with technicians, and keep customers informed throughout the repair process.

• Sales & Profitability: Identify maintenance and repair opportunities, recommend appropriate services, and contribute to departmental sales and profitability goals.

• Repair Estimates: Prepare and explain service recommendations, repair estimates, and expected completion times.

• Quality Assurance: Verify that authorized services have been completed accurately and in accordance with dealership standards.

• Customer Follow-Up: Maintain communication with customers, address questions or concerns, and promote customer retention.

• Documentation: Maintain accurate repair orders, customer records, and service documentation.

• Team Collaboration: Work closely with technicians, service management, and other dealership personnel to maintain an efficient and productive service department.

Qualifications

• Fluency in both English and Spanish is required. Candidates must be able to communicate effectively with customers in both languages.

• Previous automotive Service Advisor experience preferred.

• Strong customer service, sales, and relationship-building skills.

• Excellent verbal and written communication skills.

• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

• Basic knowledge of automotive maintenance and repair services.

• Strong organizational skills and attention to detail.

• Proficiency with computers and the ability to learn dealership management systems.

• Valid driver's license and ability to meet company driving eligibility requirements.

• Professional demeanor, positive attitude, and strong work ethic.

• Ability to work independently while contributing to a team-oriented environment.

What We Offer

At Thomas Auto Group, we believe our employees are an essential part of our success. We are committed to providing a professional, supportive workplace where team members have opportunities to grow and advance their careers.

We offer:

• Competitive compensation based on experience.

• Medical, dental, and vision insurance for eligible employees.

• 401(k) retirement plan.

• Paid time off.

• Opportunities for professional development and career advancement.

• Supportive, team-oriented work environment.

Join Our Team!

If you are a bilingual professional who enjoys working with people, has a passion for the automotive industry, and takes pride in providing outstanding customer service, we encourage you to apply today!

Thomas Auto Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.