Bilingual Business Analyst, NG9-1-1

A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada:

• Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation.
• Facilitate workshops, interviews, and working sessions with external stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.
• Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.
• Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts.
• Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.
• Contribute to project scoping, estimation, and development of statements of work and supporting documentation.
• Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle.
• Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

What you bring to the team:

• Fluent written and spoken proficiency in English and French.
• Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
• Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
• Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications).
• Strong preference will be given to candidates who reside within the Greater Toronto Area or Québec City metropolitan area to support collaboration with program stakeholders.
• Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.
• Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements.
• Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives.
• Advanced analytical, critical thinking, and problem-solving skills applied to complex, service-oriented, and mission-critical operational environments.
• Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.
• Strong written and verbal communication skills, including the ability to document processes, decisions, operational procedures, status updates, and support artifacts clearly and accurately.
• Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts.