Bilingual Case Manager

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

Case Manager – Hayward Unified School District

The Case Manager will provide school based support to newcomer students and their caregivers across Hayward Unified School District school sites. Responsibilities include delivering comprehensive case management services, providing preventive counseling, connecting families with community resources, and collaborating with school staff to support student success and well-being.

The Case Manager will receive 1 hour of individual clinical supervision each week and 2 hours of group supervision weekly to support professional development, skill building, and high-quality service delivery.

This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

• January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement.

Essential Job Functions and Responsibilities:

• Provide Case Management services to UIY/CMF Students and Families at schools sites and in the community
• Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
• Develop collaborative treatment plans with clients to help them accomplish activities, goals and objectives. Implement the plan through the provision of services, referrals and coordination with family and other community service providers.
• Assist clients to find appropriate housing at local shelters, board and care homes, transitional housing and independent living placements in the community.
• Assist clients in applying for entitlements and managing entitlements.
• Attend weekly staff meetings COST meetings and other meetings as requested
• Assist clients with locating and accessing needed health care and dental care, as well as educational needs.
• When necessary, conduct home visits and attend appointments with clients.
• Collaborate with schools and district staff and other agencies in a friendly and professional way.
• Learn about Alameda County social service resources, housing resources, community resources and build relationships with resource providers.
• Maintain timely documentation for clinical services as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Provides crisis intervention as needed; stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements.
• Maintain a full caseload of clients. Clients are generally minors, but services may be extended to support other family members.

Other

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

INCLUSION, RESPECT, AND COLLABORATION:

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.