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Bilingual Collections Specialist

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About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

  • Outbound/Inbound calls with delinquent borrowers
  • Find solutions to help bring borrower’s loans to a current status
  • Process payments for borrowers with past due payments
  • Maintain daily, weekly, and monthly collection and metric goals
  • Remain in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities:

  • 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
  • Excellent verbal and written communication skills
  • Prior call center experience with financial products preferred
  • Proficiency with Microsoft Office applications
  • Self-motivated and extremely goal-oriented
  • Team Player
  • Professional demeanor
  • Bilingual Spanish/English required
Compensation: MXN $89.33/hour + bonus

Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review out Employment Privacy Policy and Recruiting Policy on AI.

What this application asks

lever

Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website

  • Legal First Name
  • Legal Last Name
  • Home Phone optional
  • Cell Phone optional
  • Email Address
  • Mailing Address written answer
  • Have you ever lived and/or worked in the United States of America? choose one
  • Were you referred by a current employee of GoodLeap LLC? choose one
  • If yes, please list employee name: optional
  • Have you previously worked for GoodLeap?
  • If yes, please list position optional
  • Are you subject to any type of agreement with a current or former employer or entity that would restrict your ability to work at GoodLeap (e.g., non-compete, confidentiality, non- disclosure)? choose one
  • Have you ever been convicted of a crime that could be related to the services you would be performing at GoodLeap? choose one
  • Have you ever been involuntarily terminated or requested to resign? choose one
  • Are you legally eligible to work in Mexico? choose one
  • Will you now, or in the future require visa sponsorship for employment at GoodLeap? choose one
  • University optional
  • Degree optional
  • Years Attended optional
  • Graduated? choose one · optional
  • Graduate School optional
  • Degree written answer · optional
  • Years Attended optional
  • Company 1 optional
  • Title optional
  • Phone Number optional
  • Years Worked optional
  • Manager's Name optional
  • May we contact? choose one · optional
  • Company 2 optional
  • Title optional
  • Phone Number optional
  • Years Worked optional
  • Manager's Name optional
  • May we contact? choose one · optional
  • Reference 1 Name optional
  • Email optional
  • Phone Number optional
  • Work Relationship optional
  • Occupation optional
  • Number of Years Acquainted optional
  • Reference 2 Name optional
  • Email optional
  • Phone Number optional
  • Work Relationship optional
  • Occupation optional
  • Number of Years Acquainted optional
  • In connection with GoodLeap consideration of me for employment, continued employment, promotion, or reassignment, I understand that GoodLeap may obtain a consumer report and/or an investigative consumer report. GoodLeap may also conduct its own investigative inquiries into my background that may include obtaining such things as criminal, driving, personal reference(s), and job reference(s) pertaining to me. These inquiries will be conducted to provide GoodLeap with information regarding my character, general reputation, personal characteristics, mode of living, work records, salary history, characteristics, skills and abilities, education and training, employment experience, past job performance, reasons for termination of previous employment and other pertinent information. (Please Initial)
  • I understand that for this purpose GoodLeap or persons acting on its behalf will be requesting information from various federal, state, and local governmental agencies, previous employers and their employees, personal acquaintances of mine, and other appropriate resources of information that maintain records or possess knowledge about my education, employment, criminal, driving and other relevant activities, experiences and records, including, but not limited to, my character, general reputation, personal characteristics, and mode of living. I authorize, without reservation, any person or entity contacted by GoodLeap or anyone acting on its behalf, to furnish the above‐stated information, and I release any such person or entity from any and all liability for furnishing such information. I also release GoodLeap from any and all liability for conducting such an investigation. I authorize GoodLeap to disclose my Social Security Number in order to obtain necessary information. I understand that if I refuse to execute this authorization, GoodLeap may refuse to grant employment based on this refusal. A copy of this executed authorization shall be valid as the original. (Please Initial)
  • I understand that this employment application and any other documents, including policies, handbooks, guidelines, practices, benefits or manuals, are not intended to create any contractual obligation which in any way conflicts with GoodLeap’s policies. (Please Initial)
  • I understand that as a condition of employment with GoodLeap successful applicants must provide, within three days after beginning employment, documentation to prove identity and proper authorization to work in Mexico. Specific instructions will be given prior to the first day of employment regarding the documents required. (Please Initial)
  • I hereby acknowledge that I have read the above statements and understand them. I certify that I, the undersigned applicant, have personally completed this application. I declare under penalty of perjury that the facts contained in the application (or any resume or other documents submitted) are true and complete to the best of my knowledge. I understand that any misrepresentations or omissions will disqualify me from further consideration for employment, and will be justification for my dismissal from employment, if discovered at a later date. (Please Initial)
  • Please enter your full legal name below as a signature:

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