freehire launches on Product Hunt on 26 August.

Follow →

Bilingual CSR

DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).

In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chat

Responsibilities

  • Provide accurate information on products or services
  • Resolve customer issues or complaints in a timely and efficient manner
  • Maintain accurate and up-to-date customer records
  • Update account information as necessary
  • Escalate complex cases to the appropriate team members or departments
  • Ensure a positive customer experience by providing exceptional service

Requirements

  • High school diploma or equivalent
  • Fluency in both English and Spanish
  • Previous customer service experience preferred
  • Excellent communication skills in both English and Spanish
  • Strong problem-solving and decision-making abilities
  • Good computer literacy
  • Ability to work in a fast-paced environment
  • Attention to detail and accuracy

Benefits

  • Health Insurance
  • Performance Bonus
  • Paid training
  • Flexible schedules

What this application asks

workable

First name, Last name, Email, Please ensure your FULL NAME is all in Captial Letters / Por favor asegurese de que su NOMBRE COMPLETO este en Mayusculas, All infomation provided through this channel will be handled as Confidential and will be regarded as such. Toda la información que sea proporcionada por este medio se tratará de manera confidencial y usada únicamente para el propósito descrito en nuestro aviso de privacidad. Aviso de privacidad: https://www.datamark.net/privacy-policy/ ¿Ha leido nuestro aviso de privacidad y esta usted de acuerdo en continuar?, Phone, Address / Direccion, Suburb / Colonia, City / Ciudad, State / Estado, Zip Code / Codigo Postal, Emergency Contact / Contacto de Emergencia (Name and number / Nombre y numero), 2nd Emergency Contact / 2doContacto de Emergencia (Name and number / Nombre y numero), 3rd Emergency Contact / 3er Contacto de Emergencia (Name and number / Nombre y numero), Resume, Education, Graduated? / Graduado?, School Documents / Documentos escolares Indicate by selecting an option if you posess school documents that prove your education level. Indique seleccionando alguna opción si tiene en su poder los documentos que prueban su escolaridad, Complete the information about the last 3 jobs you had. Completar la información sobre los ultimos 3 trabajos que ha tenido. If you have a resume, you can upload below. Si tiene un curriculum puede subirlo en la sección de "Subir Archivos" abajo., Summary, Typing Speed / Velocidad en Teclado Select the speed you believe you can reach while typing in a keyboard. Seleccione la velocidad que cree poder alcanzar escribiendo con un teclado. wpm > words per minute wpm > palabras por minuto, Referred by / Referido por, Have you worked with us before? / Ha trabajado con nosotros previamente?, Type of Job / Tipo de Trabajo - Specify the option that best fits your search Seleccione la opción que mejor encaje a su búsqueda, Do you have any relatives who are currently working at Datamark?, Phone Model / Modelo del telefono. Write down your cell phone Model Escriba el Modelo de su celular. Ejem. iPhone 6S, Motorola, Galaxy 8, OS Version / Version de OS -Write down your cell phone Operating System. / Escriba la versión del sistema opeartivo de su celular. ejem: Android 9, iOS 13.6, 9.0 PIE, 8.1 OREO, Do you have a computer and Internet Access at home? / Cuentas con acceso a una computadora e Internet en tu casa?, Internet Provider / Proveedor de Internet Write down the Internet service provider company's name / Escriba el nombre de la empresa que le da el servicio de Internet ejem: IZZY, TELMEX, TOTAL PLAY, Write the name for the Internet service type. / Escriba el nombre del tipo de servicio de internet. ejem: CABLE, FIBRA, SATELITE, Do you have an Internet speed of minimum 5 MB Download and 3 MB Upload? / Cuenta con un Internet de velocidad con un mínimo de 5 MB Bajada y 3 MB Subida?, Follow the link below and run the speed test 1. Open the link at any internet explorer (Chrome, IE) 2. Click over the button "Start" that us under "US Speed Test" 3. Wait until it ends 4. Take a screen shot 5. Upload the screen shot using the File Upload section at the end of this Form Siga el enlace debajo y corra la prueba de velocidad 1. Abra el elnace en cualquier explorer (Chrome, IE) 2. Clic sobre el boton "Start" que esta debajo de "US Speed Test" 3. Espere a que finalice 4. Tome una captura de pantalla 5. Suba la captura depantalla mediante la sección de Upload File al final de esta Forma http://speedtest-us.llsapi.com/

See also

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available