Bilingual Customer Care Representative – Enrollment Support (English/Spanish)
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- Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish
- Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements
- Assist families with online applications and troubleshoot application or student account issues
- Guide parents through document submission and verification steps
- Accurately log, track, and document all interactions in the customer service platform (Freshdesk)
- Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager
- Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines
- Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd’s family-first mission