Bilingual Customer Care Specialist I (34836)
Job Summary
The Bilingual Customer Care Specialist I is the first point of contact for our customers and is responsible for delivering exceptional customer service. This entry-level role supports customers by processing orders and quotes, responding to inquiries, resolving basic issues, and providing timely, accurate information. Communication is primarily handled through email in addition to daily phone support. This position offers an opportunity to gain experience in a professional office setting while building strong customer service, communication, and administrative skills.
Essential Functions, Duties, and Responsibilities
Customer Support:
- Respond to customer inquiries through phone, email, and other approved communication channels
- Provide information regarding products, services, orders, and company policies
Issue Resolution:
- Resolve customer questions and routine service-related issues
- Escalate complex issues to appropriate personnel when necessary
Order and Quote Processing:
- Process customer orders and quotes, including order entry, modifications, cancellations, and confirmations.
- Monitor order status and provide updates to customers
- Process order adjustments and maintain accurate order records
Product and Policy Support:
- Provide customers with product, service, and policy information
- Assist customers in identifying appropriate solutions to meet their needs
Documentation:
- Record customer interactions, inquiries, orders, and issue resolutions in the ERP system
- Maintain customer records and supporting documentation as required
Cross-Functional Collaboration:
- Coordinate with Customer Care team members and other departments to support customer needs and resolve issues
Customer Relationship Management:
- Maintain positive customer relationships through responsive service
- Support customer retention and satisfaction initiatives