Bilingual Customer Care Specialist
Posted Updated
Description
- Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions
- Assists medical providers in problem resolution, as needed
- Responds to provider phone inquiries in a prompt, courteous and concise manner
- Documents all provider encounters in clear and concise logs
- Transfers providers to other Call Center units as needed
- Meets individual performance standards. Performs other duties as may be assigned by management."
- MUST BE AVAILABLE 7AM - 7 PM
- Bilingual - fluent in English and Spanish, written and spoken
- College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR * High school diploma, GED, or equivalent certification
- Minimum 6 months of customer service or call center experience required
- Minimum 1 year Microsoft Office