Bilingual Customer Service Agent Medical Practice
Posted Updated
Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
Pay: $15-$17.50 per hour based on experience
Schedule: Full-time
Location: In person
Requirement: Fluent in English and Spanish
Schedule: Full-time
Location: In person
Requirement: Fluent in English and Spanish
We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
- Answer incoming calls with professionalism and warmth in both English and Spanish
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
What We’re Looking For
- Fluency in both English and Spanish (required)
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
- Medical office or call center experience preferred (not required)
We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- Training and ongoing support in a collaborative team environment
- Bonuses
- Employee Discounts