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Bilingual Customer Service Agent

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At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent!

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

  • Handle inbound customer service inquiries in both English and Spanish.
  • Assist customers with product information, account questions, and concerns.
  • Utilize strong communication skills to explain solutions clearly and effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback and insights to improve overall service delivery.

Requirements

  • High school diploma or equivalent required.
  • Fluency in both English and Spanish (verbal and written) is essential. English level: B2+
  • 1-2 years of experience in customer service or call center environment preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations and resolve conflicts professionally.
  • Proficient in using computers and navigating multiple systems.
  • Ability to maintain confidentiality and professionalism.
  • A team player with a positive attitude and a commitment to customer satisfaction.

Benefits

  • Salary: 2.850.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
  • Type of contract: Open-Ended.
  • Job security
  • Career plan
  • Spotify or Netflix membership
  • Continuance bonus
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What this application asks

workable

First name, Last name, Email, Phone, Address, Resume

  • Have you ever been hired, started training, or employed by OneTouch Direct? written answer
  • Have you completed High School Diploma or GED? yes / no
  • Are you comfortable commuting to location and working at location 5 days a week? yes / no
  • Are you comfortable working in a metric-driven, fast-paced environment? yes / no
  • The hiring process for this position has a quick turnaround time, how soon can you start a new position? written answer
  • What schedule are you open to working? choose one
  • How did you hear about this job? choose one
  • If a job offer is made, a background check and drug screen will likely be conducted as part of the pre-employment screening process, often after a conditional offer is extended. Are you comfortable moving forward? yes / no
  • By submitting my application, I consent to receiving calls, texts or emails from OneTouch Direct. Message and data rates may apply. Refer to our privacy policy for more information. Text STOP to cancel at any time. yes / no

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