Join Qualfon!

Are you looking for a stable opportunity with professional growth, benefits, and a positive work environment?

We are hiring Bilingual Customer Service Agents for a Home Office opportunity in Puebla and surrounding areas.

At Qualfon, we are committed to supporting our employees' professional development and well-being while creating opportunities to grow and build their careers.

RESPONSIBILITIES

What will you do in this role?

As a Bilingual Customer Service Agent, you will:

1. Provide personalized, high-quality customer service in English and Spanish.
2. Actively listen to customers and resolve inquiries with empathy and professionalism.
3. Provide clear and accurate information while supporting customer needs.
4. Focus on delivering a positive customer experience from the first interaction.
5. Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS

What are we looking for?

1. English proficiency: B2+ / C1 (spoken and written).
2. Completed high school diploma.
3. Strong communication and customer service skills.
4. Problem-solving skills and attention to detail.
5. Basic knowledge of MS Office and internet tools.
6. Ability to type at least 25 words per minute with 90% accuracy.
7. Customer service or Call Center experience is preferred.
8. Availability to work Home Office with flexible/rotating schedules.
9. Must be 18 years or older.
10. Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
11. Must reside in Puebla City or surrounding areas and be able to report to a designated location in Puebla when required.
12. Home Office internet requirements: minimum 50 Mbps download and 25 Mbps upload, with a stable internet connection. Candidates will be required to complete a connection test during the recruitment process.

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WHAT WE OFFER

1. MXN $75 per hour.
2. Performance bonus based on applicable program requirements.
3. 100% paid training from day one.
4. Statutory benefits.
5. Career growth and professional development opportunities.
6. Free access to Qualfon University and Coursera.
7. Support and guidance from our Care Coaches.
8. Employee referral bonus program.
9. Collaborative and multicultural work environment.

Important information about the Home Office position

Although this is a Home Office position, employees may occasionally be required to report to a designated location in Puebla for documentation, equipment support, coaching/feedback, or other operational needs.

VIRTUAL INTERVIEW REQUIREMENT

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

Ready to take the next step in your career?

Apply today and join us!