Bilingual Customer Service Representative (Call Center)

Bilingual Customer Service Representative (Call Center)

Industry: Medical Services Customer Support and Collections Management

Location: Corporativo Santa María, San Pedro Garza García, Nuevo León, Mexico

Work Arrangement: On-site (Monday to Friday, 8:00 a.m. to 5:00 p.m.)

Requirements

· Minimum education: High school diploma or equivalent completed.

· Proven experience in a similar role involving customer service and support via phone and/or chat, handling specialized administrative processes, preferably within the insurance, healthcare, specialty care, or hospital services sectors.

· Comfortable working in a high-volume call center environment, handling both inbound and outbound calls.

· Proficient in Microsoft Office applications.

· Experience using ERP systems, Microsoft 365, Google Workspace, or similar software platforms for reporting and administrative management.

· English proficiency at C1-C2 level, with the ability to communicate verbally with English-speaking clients.

Key Responsibilities

· Process insurance billing.

· Verify collections and charges.

· Review and validate payments, reimbursements, and refunds.

· Provide customer service, answer inquiries, and follow up on hospital-related processes.

· Analyze accounts, balances, and payment records.

· Manage patient administrative processes.

Compensation and Benefits

· Gross monthly salary MXN $26,000.00

· Benefits required by law plus additional benefits, including:

o 30-day annual Christmas bonus (Aguinaldo)

o 35% vacation premium

· Subsidized cafeteria.

· Grocery vouchers.

· Savings fund and savings account program.

· Life insurance and discounts on hospital services (hospital, cafeteria, and pharmacy, subject to current policies).

· Optional auto insurance and medical insurance plans.