THE OPPORTUNITY:

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.

At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

SCHEDULE AND PAY:

Fixed Starting Wage: $17.00 per hour

Pay Range: $16.50 - $24.00 hourly

Full-time and Part-Time schedules are available

• Bilingual (Spanish): Extra $1.00 per hour
• 2nd Shift: 4 pm - Midnight
  • Extra $.75 per hour (Monday-Friday)
• 3rd Shift: Midnight - 8:00 am
  • Extra $1.25 per hour (Monday-Friday)
• Weekend availability (Saturday & Sunday)
  • Extra $2.00 per hour
    • This position requires two out of three weekends scheduled
• Holidays
  • Holiday Pay
• Opportunity to work remotely after your first 90 days with proven reliable attendance and performance

THE PERKS

• Great Work/Life Benefits – Paid Time Off (PTO), Wellbeing Time Off, Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
• Opportunity to work remotely after your first 90 days with proven, reliable attendance and performance
• Health benefits – medical, dental, & vision + many more
• 401K with generous company match.
• Tuition reimbursement
• Regular recognition events to celebrate and thank our employees
• Opportunities for Advancement
• Opportunities for extra pay
• Free alarm monitoring for medical, environmental, and security alarm systems
• Rewarding Recognition Programs
• Supportive and inclusive work culture

WHAT YOU CAN LOOK FORWARD TO:

• Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the members’ inquiries properly
• Maintain a high level of service and meets performance targets.
• Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
• Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.