Bilingual Customer Service Representative
Customer service representatives in Guatemala or Dominicn republic. Or any type of remote phone workers Bilingual Customer Service Representative (English/Spanish) — Remote, Full-Time
Guatemala & Dominican Republic
Monarch Talent Group places bilingual customer service professionals with US companies. We're hiring reps to work directly with a US client handling inbound and outbound calls, scheduling, customer follow-up, and email support — in English and Spanish.
This is a formal, full-time position with a legal employment contract and statutory benefits. Not a freelance gig.
What you'll do
Handle inbound and outbound calls with US customers in English and Spanish
Schedule appointments and manage follow-ups in the client's CRM
Respond to emails and keep records organized
Work a fixed US-hours schedule (Central Time)
Requirements
English C1 or higher — interview is conducted in English
2+ years in a call center, customer service, or sales role
Fiber internet: minimum 50 Mbps download / 20 Mbps upload.
Own computer and USB headset
Quiet, dedicated workspace
Available full-time on a US Central Time schedule
Compensation
$600–$800 USD/month depending on experience
Formal employment contract with legal benefits
Paid monthly, on time
Process
Video interview in English → client interview → start. Candidates who pass our screening may be placed with a client within days.
Location: Remote - Guatemala, Dominican Republic
Skills required for this job:
- Call center
- Customer service
- Sales