Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area
This is a remote position.
Bilingual Customer Service Representative (Spanish/English) Remote – New York or Florida (Preference given to candidates near Plainview, NY or Ocala, FL)
$17–18/hour + Overtime | Fully Remote | 24/7/365 Operation
Join an established remote customer service team in a fast-paced, collaborative call center environment. We're seeking FLUENT Spanish/English Customer Service Representatives who are passionate about helping customers and delivering exceptional service. This fully remote opportunity offers the chance to be part of an employee-centric team that values teamwork, reliability, and a positive customer experience in a 24/7/365 operation.
What You'll Do
- Provide outstanding customer support via phone and chat in Spanish and English.
- Greet customers, verify account information, listen carefully, and demonstrate empathy.
- Assist customers with account questions, service inquiries, and basic troubleshooting.
- Troubleshoot internet, Wi-Fi, and basic device issues.
- Document customer interactions accurately using internal systems.
- Escalate more complex issues to the appropriate team when needed.
What You Bring
- Fluent in Spanish and English (spoken and written).
- At least one year of customer service experience (call center experience preferred).
- Strong communication, multitasking, and problem-solving skills.
- Comfortable navigating multiple computer applications while assisting customers.
- Patient, professional, and calm when working with customers.
- Must reside in New York or Florida.
Remote Work Requirements
Candidates must provide their own:
- Updated Windows PC or Mac computer.
- Hardwired internet connection with a minimum download speed of 300 Mbps.
- Quiet, professional workspace free from distractions.
Pay & Schedule
- Pay: $17–18 per hour, depending on experience.
- Overtime available.
- Paid training.
- Current schedule: Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off. (Days off are subject to change based on business needs.)
- This is a 24/7/365 operation, including weekends and holidays.
- Schedules are subject to change based on the client's business needs, so candidates must be flexible and available to work other shifts as needed.
- Shift preferences and availability will be discussed during the interview process.
- Two 15-minute breaks and one 30-minute meal break per shift (per company policy).
Why Apply?
- Join an employee-centric company that values teamwork, collaboration, and outstanding customer service.
- Fully remote position with a supportive management team.
- Opportunity to build valuable customer support skills in a growing organization.
- Paid training, overtime opportunities, and a positive team environment.