Bilingual Customer Support Representative II

Kelly Services

Current Needs: Currently seeking an Bilingual Customer Support Representative II in Urbandale, IA. This is a long term contract opportunity.

Position Description:

• Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level
• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
• Distributes additional product/service/policy information to customers, dealers, and Company personnel
• Develops common solutions to problems with team members to maintain required service levels
• Maintains the accuracy and availability of customer related information on-line
• Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact
• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

Job Requirements:

• High School diploma or GED required, college degree preferred.
• Strong troubleshooting skills.
• Excellent computer skills.
• Good verbal and written communication skills.
• Well-developed customer service skills.
• Candidates fluent in German, Parisian/Canadian French, or Thai required.
• Must be able to read, write and speak fluent English.
• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.

All your information will be kept confidential according to EEO guidelines.