Bilingual Dealer Support Representative

About Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

As a Bilingual Dealer Support Representative, you will be responsible for providing exceptional support to our dealer networks, ensuring a satisfactory response and solution. As a crucial link between Logisnext and our dealers/customers, you will play an essential role in fostering positive relationships and resolving issues, with an opportunity to deliver critical service. As a key contact within the organization, our dealer support group is a vital resource our dealers use to ensure their businesses can move forward without interruption or delay, so they can then offer exceptional service to their customers.

What you will do:

• Dealer/Customer Assistance: Respond promptly to dealer inquiries via tickets in an online CRM ticketing system, email, phone, or chat. Provide helpful, thorough, and accurate information in responses and updates. Sometimes this may mean simply responding to inform the dealer that we do not have an answer yet, but are working on it, keeping them well-informed. Assisting dealers may include product information, web and user account assistance, and other general inquiries.
• Order Management: Responsible for all order-related administration. If a dealer has a question about a part, a backorder, or any aspect of a sales order, it is our responsibility to assist them to the best of our abilities or to route their concern to the appropriate department.
• Partner with Sales Team: Assigned to sales reps and specific dealers to further foster a positive experience for our dealers through regular communication and engagement. Provide ongoing support and materials to ensure dealers are knowledgeable about our offerings and become their go-to for any issues that arise.
• Cross-functional: Testing new features of dealer-facing websites and educating our customers on our systems and processes. Encouraged to document standard operating procedures for streamlined support and service. Collaborating with other departments to ensure the best possible customer experience.

When and Where:

• Monday through Friday, 9 am-6 pm EST. Hybrid Work Schedule: in the office 3 days a week at our Grand Rapids, MI office.