Bilingual Dental Billing & Patient Support Virtual Assistant

General Information

Job Title: Bilingual Dental Billing & Patient Support Virtual Assistant
Position Type: Full-Time
Work Hours: 8:00 AM – 5:00 PM MST
Work Days: Monday – Friday

About the Role

We are seeking an experienced Bilingual Dental Billing & Patient Support Virtual Assistant to support a busy dental practice with insurance claims, billing follow-ups, patient communication, scheduling, referrals, and front-office operations.

This position requires Spanish fluency, excellent English communication and proven U.S. dental experience. The ideal candidate is highly knowledgeable in insurance claims and comfortable handling denials, appeals and eligibility verification.

This is a patient-facing role, so we are looking for someone professional, compassionate, dependable, and confident in communicating with patients in both English and Spanish.

Core Responsibilities

1. Insurance Claims, Appeals & Denial Management — Top Priority

Insurance claims processing, including appeals and denial management
Insurance eligibility and benefits verification, including experience with Medicare and Medicaid
Provide additional billing and insurance follow-up support as needed.

2. Patient Calls, Scheduling & Insurance Verification — Top Priority

Answer inbound and outbound patient calls professionally.
Appointment scheduling and coordination
Verify insurance eligibility and benefits.
Perform virtual receptionist duties and ensure patient inquiries receive appropriate attention.

Process and coordinate patient referrals.

Additional Responsibilities

Provide general dental front-office administrative support.
Assist with billing and insurance follow-ups.
Support daily workflows through Open Dental and Practice by Numbers

Software & Systems

Open Dental
Practice by Numbers

Requirements

Experience Requirements

Bilingual English and Spanish proficiency is required and non-negotiable.
Proven U.S. dental industry experience is required.
Experience with U.S. healthcare/dental insurance.
Hands-on experience with insurance claims processing.
Experience managing claim denials and appeals.
Experience working outstanding claims.
Strong insurance eligibility and benefits verification experience.
Hands-on Open Dental experience is preferred or similar tools

Strong knowledge of dental and insurance terminology in both languages.
Confident and professional phone communication.
Familiarity with HIPAA and patient confidentiality requirements.

Basic Requirements

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements

Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

As published by workable

First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter

What is your Date of Birth?
What is your full government name? (Please enter it in this order: first name, middle name, last name. We use this to properly organize applicants who may have similar names.)
Are you available to work at this time schedule? yes / no
Do you accept the payment rate listed in the job description for this role? yes / no
Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies? yes / no
Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)? yes / no
Do you have experience using CRMs or related softwares? yes / no
Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed? yes / no
Do you have a reliable computer, headset, and camera available for work if you are offered the position? yes / no
This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired? yes / no
Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust? yes / no
Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused? yes / no
Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues? yes / no
Please mark all that you have experience with choose any
Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none") written answer
Are you fluent in both English and Spanish? yes / no
Do you have previous experience working specifically for a U.S. dental practice? yes / no
Do you have hands-on experience using Open Dental? yes / no
Have you processed and followed up on U.S. dental insurance claims? yes / no
Do you have hands-on experience handling denied claims and insurance appeals? yes / no
Have you worked on outstanding insurance claims? yes / no
Do you have experience performing insurance eligibility and benefits verification? yes / no
Do you have experience working with Medicare and Medicaid? yes / no
Have you handled inbound and outbound patient calls in a dental or healthcare practice? yes / no
Do you have experience scheduling dental patients and coordinating referrals? yes / no
Are you familiar with HIPAA requirements and protecting confidential patient information? yes / no
Can you work exclusively for this client during the required working hours? yes / no
In a 2–3 minute voice recording, please answer the following question(s): Can you walk me through your experience with U.S. dental insurance, specifically processing claims, handling denials and appeals, and working with Medicare or Medicaid? What experience do you have using Open Dental? Which features or workflows have you handled, such as insurance verification, claims, billing, scheduling, or patient records? This role requires communicating with patients in both English and Spanish. How comfortable are you handling inbound and outbound patient calls, including explaining insurance-related information and using medical or dental terminology in both languages? To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.

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