Bilingual Dispatch
Position Summary
Under supervision of the University Hospitals Trust (UHT) Guest Services Operations Manager, Dispatch will greet and guide all visitors when entering the 1CALL Facility Services office space with excellent customer service skills and in a friendly manner. They shall provide appropriate and correct information to tenants, visitors and staff as requested – both in person and over the phone. Dispatch will serve as the primary call receiver for 1CALL Facility Services. They will handle all phone inquiries and shall relay the inquiries to the appropriate department. They shall generate, dispatch and close out work orders using the 1CALL.Cloud system. They shall provide communication to tenants quickly and efficiently. They shall perform general clerical work and shall keep information desk neat, clean and organized. Dispatch shall keep required logs up to date. They shall assist with vendor management. They must have a strong understanding of day-to-day operations of facilities maintenance and management. They will provide primary communication to tenants in urgent/emergent situations and will remain calm and professional at all times.
Examples of Work Performed
- Greet guests of the facility with a smile – quickly and efficiently
- Answer telephone, screen and direct calls, and relay messages appropriately
- Provide information to callers and guests of the facility via phone, email, Facility Notification System and in person with excellent customer service
- Submit work orders and dispatch to correct department - following specific Standard Operating Procedures - Proactive with facility work orders submitted to help avoid long term problems
- General administrative and clerical support
- Prepare letters and documents as requested
- Maintain required logs - both manually and/or electronically
- Monitor various computer-based systems as requested
- Coordinates non-maintenance requests, such as receiving call out communication for various service lines and parking access for UHT lots/garages.
- Assist with vendor access, including but not limited to issuing contractor badges/vests and submitting vendor access work orders on behalf of UHT sponsors.
- Other duties as assigned