Bilingual Dispatcher

The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.

Responsibilities:

• Supervise drivers in directions and immediate situations.
• Coordinates dispatching of drivers by receiving and transmitting radio calls.
• Inputs and retrieves computer data quickly.
• Answers questions and provides information to the drivers and clients over the telephone.
• Makes entries into automated computer system.
• Maintains accurate, up-to-date files and logs.
• Assists drivers in ensuring clients are delivered in a timely manner.
• Assemble schedules for the following day of service
• Clearly document all cancellations and no shows.
• Assist in other departments as needed
• Effectively communicate any problems or issues with managers as situations arise