(Bilingual English/Mandarin) Tenant Services Coordinator, Hillside Senior Apartments (53523)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. Specific responsibilities include:

• Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission
• Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services
• Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing
• Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed
• Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed
• Educate residents on the available on-site services and other community resources
• Prepare and maintain up-to-date records and resident files, and outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence
• Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.
• Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
• Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hours
• Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed
• Other related duties as required by the Supervisor

COMPETENCIES

• Experience in social services setting preferred
• Experience in customer or client services required
• Excellent verbal and written communication required
• Bilingual English/Cantonese or Mandarin speaker required
• Strong interpersonal skills and ability to advocate
• Ability to be a team player and the willingness to work with a diverse population
• Ability to problem solve and work with a high level of autonomy required
• Excellent organizational skills and ability to adequately manage time required
• Ability to be flexible and adaptable required; weekends and evening hours as needed
• Commitment to RiseBoro’s mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

• Bachelor’s Degree required; Bachelor’s Degree in social work, psychology, or a related human services field of study preferred
• A minimum of one (1) year of experience in customer or client services required